Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

VA Northern Indiana Health Care System

 

Customer Service

Patient Advocates

Our Patient Advocate program seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can address your questions, problems or special needs quicker. If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

Photo not available

Jeffery Reed

Patient Advocate
765-674-3321 x73181

Photo not available

Priscilla Deleon

Patient Advocate
1-800-360-8387 EXT 71340

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

No matter which service you visit when you come to VANIHCS, you will always be able to find one of our many Patient Advocate Liaisons (PALs). The Patient Advocate Liaisons can address and resolve your concern at the point of contact. Simply ask a staff member for the PAL of the service.

For a listing of additional contacts, please visit our phone directory.

If you, or a veteran you care for has not been able to resolve important issues related to VA through other means of communications, please contact one of our highly-skilled patient advocates listed below who will be eager to help you with your concern in a timely manner.

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.

Feedback/Compliments

Your feedback about the care and services you receive while in the medical center provides us an opportunity to make changes and improvements. If you would like to take the opportunity to provide feedback on your care, please contact one of our Patient Advocates at the numbers listed above or by visiting our secure Inquiry Routing and Information System (IRIS) at https://iris.custhelp.com/

 

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment any of our sites.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them.  We also appreciate compliments about what we are doing right. 

We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.