VA Northern Indiana Health Care System
DAV Transportation Network
Because so many sick and disabled veterans lack transportation to and from VA medical facilities for needed treatment, the DAV operates a nationwide Transportation Network to meet this need.
The network is administered by DAV Hospital Service
Coordinators (HSCs) at the VA's 172 medical centers. The DAV has also donated vans, where needed, to make the program work. All DAV van drivers are volunteers and do not receive payment for the services they provide.
What You Need to Know Before Scheduling a DAV Ride
For your safety, the safety of other passengers and the safety of the DAV driver, all passengers must be able to walk and step up into and down from a 12-passenger van without assistance.
In addition, please read the requirements below prior to scheduling your DAV ride:
- The DAV van driver is only permitted to stop the van for rest stops and/or emergencies and to pickup and discharge passengers. Passengers should not request the driver to make side trips to take care of their personal business.
- Passengers are not permitted to smoke, chew tobacco, drink alcohol, use foul language or bring weapons, drugs or any illegal substance on the van. Further, the van driver may not provide transportation to any veteran who is intoxicated, abusive or poses a threat to the driver or other passengers on the van. No incarcerated veteran will be transported in this program.
- Passengers should wear seat belts at all times. Any passenger refusing to buckle-up will be denied transportation on the van.
- Individuals other than the veteran will be permitted to ride in the van with the veteran in only two cases:
- A veteran’s spouse who has a “Spouse Permission to Travel” slip from the patient’s doctor, or
- A caregiver who is authorized by the VA to provide the veteran with “Aid and Attendance.
- ” NOTE: Only the patient’s attending physician may authorize any exceptions to this policy.
- Patients being discharged or granted passes may be transported on a DAV van during the van’s trip back to its home city only if space is available. The patient must be ready to leave when the van departs the VA facility.
- Patients should be dressed and ready to leave for the hospital at the time specified. The driver cannot wait for patients.
- It is the responsibility of the veteran or his/her family member to contact the DAV Hospital Service Coordinator as soon as possible regarding appointment cancellations or changes.
- All patients will wear the rider ID badges distributed by the driver. It is the responsibility of the patient to make sure all appointments are scheduled between 8:30 a.m. and 12:30 p.m.
- Only articles small enough to be held on the veteran’s lap or put under the seat will be transported in the DAV van.
- The driver may refuse to transport any veteran who he/she feels is too ill to ride the van, or the driver may request a written statement from a VA physician stating it’s permissible for the veteran to travel.
- Volunteer drivers may not request or receive any monies from the veterans they are transporting. Donations to the transportation program may be sent to the DAV Hospital Service Coordinator at VA Northern Indiana Health Care System, 1700 E 38th Street Marion, IN 46953.
- Patients utilizing the DAV Transportation Network will not be eligible to receive reimbursement for travel expenses. Patients who do so will be terminated from the program.