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VA Northern Indiana Health Care System


VA Northern Indiana shows improved ratings

September 19, 2018

Data released by the Department of Veterans Affairs indicate that VA Northern Indiana was one of 103 facilities that demonstrated improvement over the past year.

Compared with data from the same period a year ago, the VA’s Strategic Analytics for Improvement and Learning (SAIL) report’s metrics show that VA Northern Indiana improved in overall quality.

“We pride ourselves in providing the highest quality of care and overall experience to our Veterans,” said VA Northern Indiana director Michael Hershman. “This improvement was reflective of efforts focused on ensuring we were admitting and keeping Veterans in our hospital appropriately, while also preventing medical complications.”

Nationally, the VA saw improvements at most facilities in overall quality.

“This is a major step in the right direction to improving our quality of services for our Veterans,” said VA Secretary Robert Wilkie. “Over the past year, we were able to identify our problems and implement solutions to fixing the issues at 71 percent of our facilities. I’m extremely proud of our employees and the progress they have made to raise VA’s performance for our nation’s heroes.”

The quarterly SAIL report, which has been released publicly since 2015, assesses 25 quality metrics and two efficiency and productivity metrics in areas such as death rate, complications and patient satisfaction, as well as overall efficiency and physician capacity at 146 VA medical centers. It is used as an internal learning tool for VA leaders and personnel to pinpoint and study medical centers with high quality and efficiency scores, both within specific measured areas and overall. The data is also used to identify best practices and develop strategies to help troubled facilities improve.